العربية Book a Repair

Privacy Policy

Last updated: 13 September 2026

Who we are

SiyanaBox is a repair and maintenance brand in Riyadh, operated by the establishment registered in Saudi Arabia whose name, commercial registration number and VAT number appear at the bottom of this page. That establishment is responsible for your personal data.

Questions about your data: email info@siyanabox.com or WhatsApp +966 57 280 3887.

What we collect

This website has no accounts or online payments. We only collect what you send in the repair request form or share with us when you contact us on WhatsApp, Telegram or by email. This may include:

  • When you send the repair request form: your name, mobile number, the service you need, service type, district, fault description and preferred contact method (and your email address if you choose email), plus the page and language the request was sent from.
  • Your name, mobile number, Telegram account or email address.
  • Your address, district or location pin, to arrange a visit or to collect and return an appliance.
  • The appliance, a description of the fault, and any photos you send.
  • Job details: appointments, job number and status, and invoices.
  • For businesses: the company name, the contact person’s details and billing details.
  • Limited technical data (such as IP address and browser type) that our website host records automatically to run and protect the site.

Please don’t send photos of ID cards or bank card details, and try to keep people out of appliance photos. Our technicians do not ask for copies of your ID.

If you give us someone else’s details (for example a tenant or an employee who will let the technician in), make sure they know.

Why we use your data

  • To provide the service you ask for: replying to you, arranging the visit or collection, diagnosing and repairing, sending job status updates, and warranty. The basis is carrying out our agreement with you.
  • To issue invoices and keep records the law requires, such as tax records. The basis is our legal obligations.
  • To protect the website from misuse, and to serve business customers through their contact people. The basis is our legitimate interest, within what people would reasonably expect.
  • To send offers or promotional messages only if you agree. You can stop them at any time with a simple message.

We do not sell your data, and we don’t use it for purposes that don’t fit the above.

Who we share it with

We share only what is needed with:

  • Our team and technicians who need it to carry out your job.
  • The service providers we rely on: Cloudflare to host and protect the website, Hostinger for email, WhatsApp and Telegram for messaging, and the server provider that runs our Telegram bot.
  • Spare-parts or warranty agents when that is needed to repair your appliance.
  • Government authorities when the law requires it.

Form requests are delivered to our email inbox and to our team’s Telegram account so we can respond quickly.

WhatsApp and Telegram are independent companies and handle messages under their own privacy policies.

Where your data is kept

Some of your data may be stored or processed on our service providers’ servers outside Saudi Arabia, such as those of WhatsApp, Telegram, Cloudflare and Hostinger, in order to provide the service you ask for. Each time, we send as little data as possible.

How long we keep it

We keep job conversations and details for the duration of the service, the warranty period and follow-up, and invoices and accounting records for as long as the law requires. After that we delete the data or make sure it can no longer be linked to you, unless a law or an ongoing dispute requires us to keep it longer.

Keeping it safe

We take reasonable technical and organisational measures to protect your data, and only people who need it for their work can see it. Even so, no method of sending or storing data over the internet is completely secure.

If a security incident affects your data in a way that could harm you, we will notify the competent authority and you as the law requires.

Your rights

Under the Saudi Personal Data Protection Law you have the right to:

  • Know how we collect and use your data.
  • Access your data and get a copy of it.
  • Have your data corrected or completed.
  • Ask us to delete your data when it is no longer needed, unless a law requires us to keep it.
  • Withdraw your consent at any time for anything based on consent, such as promotional messages.

To use any of these rights, email info@siyanabox.com or message us on WhatsApp. We may ask you to confirm your identity to protect your data. We reply within 30 days, and if we need longer we will tell you why before that time is up.

Complaints

If you are unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Saudi Data & AI Authority (SDAIA) through its official channels.

Children

Our services are for adults. If a request concerns someone under 18, their parent or guardian should contact us.

Other apps and websites

Some links on this website open other apps or websites, such as WhatsApp and Telegram. We don’t control how they handle your data.

Changes to this policy

We may update this policy when our services or the law change, and we will change the “last updated” date at the top. The version published here applies. If the Arabic and English texts differ, the Arabic text applies.